Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our New Home crews are already moving. Hirex Water Damage sends licensed technicians straight to your New Home address with extraction equipment already loaded and running.
Hirex Water Damage started because homeowners in New Home, TX kept telling us the same story: a national hotline picked up, put them on hold, and then subcontracted the job out to whoever was cheapest and closest. Every technician on our New Home roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Structural Drying in New Home isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout New Home, TX, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside New Home, TX so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Ask any New Home property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into your subfloor. That's the gap Hirex Water Damage was built to close, one New Home call at a time.
Water damage doesn't always look dramatic at first — some of the costliest New Home jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our New Home dispatcher will give you an honest read on urgency, not a sales pitch.
From a single soaked bedroom to a commercial building with three flooded floors, our New Home teams are equipped to scale up or down — nothing gets a cookie-cutter response.
Truck-mounted extraction equipment on every New Home rig pulls high volumes of standing water fast, so drying starts the same day instead of the next. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Once water is out, we bring in commercial air movers and LGR dehumidifiers, positioned using psychrometric readings rather than guesswork, with daily drying logs so you can see the numbers improving, not just take our word for it.
For families in New Home, this covers flood-cut drywall removal, subfloor evaluation, and packing out salvageable belongings for cleaning, with clear photo documentation at every stage for your insurance claim.
Multi-unit and commercial New Home properties get their own project manager plus enough drying equipment to cover the real square footage, not a token setup — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a New Home job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
On top of standard drying, our New Home crews treat affected materials to reduce mold risk and will be upfront if a section needs specialist remediation.
You get a written estimate before any equipment runs, not a mystery total handed to you after the fact.
Because our equipment cache sits inside New Home, TX, most New Home calls see a technician on-site in under 60 minutes.
Our paperwork is built to match what adjusters expect, and we'll speak with your insurer directly on your behalf.
Final moisture readings have to hit dry-standard before we consider a New Home job done, and getting there again is on us, not you.
Our New Home team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
Our nearest available New Home crew is dispatched immediately with truck-mount extraction gear on board.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
Daily moisture checks continue until every affected material reads dry, and you get a complete report at the end.
Every New Home job gets closed based on instrument readings, not a visual check, and we won't call it finished until the numbers say it's finished. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your New Home paperwork, not just mentioned over the phone. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Water heater blew at midnight and the Hirex Water Damage crew had extraction equipment running before 1am. Genuinely fast." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"They worked overnight so our restaurant wasn't closed longer than it had to be. That mattered a lot to us." — Aaron W.
"They handled a blackwater situation in our basement without making me feel like it was a bigger disaster than it was." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Local staging inside New Home, TX typically gets a New Home technician on-site inside an hour or two, depending on traffic and time of day.
Yes — every New Home job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Around-the-clock coverage in New Home includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
Direct adjuster communication is standard — we send photo and moisture documentation formatted for a New Home insurance claim.
We rely on moisture meters and psychrometric readings, not a guess, before signing off on a New Home job as complete.
Blackwater and sewage response is a core part of what our New Home team does, not a job we sub out.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
Yes, we regularly respond to commercial and multi-unit losses in New Home, including retail, restaurants, and office space.
Drying time varies with material and how quickly extraction started, but 3 to 5 days is typical for most New Home jobs.
Not if it's addressed quickly — mold generally needs 24-48 hours of sustained moisture, which is exactly why fast extraction matters.
We stand behind every New Home job with a documented dry-standard guarantee and a 30-day callback policy.
See the zip codes and nearby cities listed below — our New Home crews cover that full radius.
New Home is our home base, and our reach extends across New Home, TX through a network of staged equipment and on-call technicians. If your address falls inside or near New Home, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for New Home, New Home, TXOne call gets you a New Home-based team, not a routed national queue.
Call +1-844-234-5373